Contact information
Contact Information
SnugPaw is committed to providing clear and accessible customer support. Please use the contact information below for questions concerning products, orders, shipping, returns, refunds, or our website.
Business Information
Store Name: SnugPaw
Website: snugpaw.online
Email: support@snugpaw.online
Phone: +1 585-382-3757
Address:
1500 Westport Road
Elizabethtown, KY 42701
United States
Established: 2022
Customer Service
For general inquiries and product questions, please contact:
For order-related inquiries, we recommend including your order number, full name, and the email address used when placing your order.
Returns & Refunds
SnugPaw provides eligible customers with free returns and refunds within 30 days of delivery.
Before returning a product, please contact support@snugpaw.online for return authorization and instructions.
Do not send products to our listed business address unless our customer support team specifically instructs you to do so.
Shipping
SnugPaw provides free worldwide shipping, with an estimated standard delivery timeframe of 7–10 days.
For questions regarding tracking or delayed shipments, please contact our customer support team and provide your order number.
Business Correspondence
Written business correspondence may be directed to:
SnugPaw
1500 Westport Road
Elizabethtown, KY 42701
United States
For the fastest customer-service assistance, we recommend contacting us by email at support@snugpaw.online.