Terms of Service

These Terms of Service govern your access to and use of the SnugPaw website and the purchase of products offered through our online store.

Throughout these Terms, the terms “we,” “us,” and “our” refer to SnugPaw. By accessing our website or purchasing from us, you agree to these Terms of Service.

1. Online Store Terms

By using this website, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you or are using the website with the authorization of a parent or legal guardian where required.

You may not use our products or services for any unlawful or unauthorized purpose.

You must not transmit viruses, malicious code, or other material intended to interfere with the operation or security of the website.

2. Products and Information

SnugPaw makes reasonable efforts to present product descriptions, images, colors, sizes, and other information as accurately as possible.

However, the appearance of colors may vary depending on your screen or device. Minor differences in measurements, knitted patterns, colors, packaging, or product appearance may also occur.

Product descriptions and photographs are provided for general informational purposes.

3. Product Availability

All products are subject to availability.

We reserve the right to modify or discontinue products without notice and to limit quantities where reasonably necessary.

If a product becomes unavailable after you place an order, we may contact you to arrange an alternative where appropriate or issue a refund for the unavailable product.

4. Pricing

Prices displayed on our website may change without notice.

We make reasonable efforts to ensure pricing information is accurate. If an obvious pricing or listing error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfilling the affected order.

Applicable taxes, duties, or other charges will be handled in accordance with the information presented during checkout and applicable law.

5. Orders

Submitting an order does not necessarily guarantee acceptance.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, obvious pricing errors, product unavailability, or violations of these Terms.

Customers are responsible for providing complete and accurate billing, shipping, and contact information.

6. Payments

You agree to provide current, complete, and accurate payment information for purchases made through our store.

Payments are processed using the payment methods made available at checkout. Your use of a particular payment provider may also be subject to that provider's terms and conditions.

7. Shipping

SnugPaw provides free worldwide shipping.

Our estimated delivery timeframe is 7–10 days. Delivery estimates may be affected by destination, carrier operations, customs procedures, weather conditions, holidays, or circumstances outside our reasonable control.

Additional information is available in our Shipping Policy.

8. Returns and Refunds

Eligible purchases are covered by our 30-day free return and refund policy.

Please review our Return & Refund Policy for eligibility requirements, procedures, and additional information.

9. Personal Information

Personal information submitted through our store is handled in accordance with our applicable privacy practices and policies.

Customers are responsible for ensuring that information submitted when placing an order is accurate.

10. Intellectual Property

Unless otherwise indicated, website content belonging to SnugPaw, including branding, original text, graphics, logos, design elements, and other proprietary materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, commercially exploit, or republish our proprietary content without appropriate authorization.

11. Third-Party Services

Our website may use or provide access to services operated by third parties, including payment processors, shipping providers, and ecommerce technology providers.

We are not responsible for the independent practices, policies, or content of third parties except to the extent required by applicable law.

12. Prohibited Uses

You may not use the website:

• For unlawful purposes

• To violate applicable laws or regulations

• To infringe intellectual property rights

• To transmit malicious software

• To collect personal information unlawfully

• To attempt unauthorized access to our systems

• To interfere with website security or functionality

• To engage in fraudulent or deceptive activity

13. Disclaimer

We aim to provide accurate and reliable information, but we do not guarantee that the website will always be uninterrupted, error-free, or available.

Our pet products are consumer accessories and should be used appropriately and under reasonable supervision. Customers are responsible for selecting an appropriate product and size for their pet and monitoring the pet while the product is in use.

14. Limitation of Liability

To the maximum extent permitted by applicable law, SnugPaw will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold SnugPaw harmless from claims resulting from your unlawful misuse of the website or material violation of these Terms.

16. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

17. Changes to These Terms

We may update these Terms periodically to reflect changes to our services, business practices, or applicable requirements.

The version published on our website will be the current version.

18. Governing Law

These Terms are governed by applicable laws of the United States and the State of Kentucky, without limiting mandatory consumer protections that may apply to customers in other jurisdictions.

19. Contact

For questions regarding these Terms:

SnugPaw
1500 Westport Road
Elizabethtown, KY 42701
United States

Email: support@snugpaw.online
Phone: +1 585-382-3757
Website: snugpaw.online