Refund policy

Return & Refund Policy

At SnugPaw, customer satisfaction is important to us. We want you to feel confident when purchasing our knitted pet socks and pet accessories. If you are not completely satisfied with your purchase, we offer free returns and refunds within 30 days, subject to the terms below.

1. 30-Day Return Period

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, please contact us at support@snugpaw.online within the 30-day return period.

Where reasonably applicable, returned products should be in their original condition and include any packaging, accessories, or components received with the order.

Please do not send a return to our mailing address without first contacting our customer support team. Return instructions may vary depending on your order and location.

2. Free Returns

SnugPaw offers free eligible returns within the 30-day return period.

Once your return request has been reviewed and approved, our customer support team will provide the applicable return instructions.

Customers should follow the return instructions supplied by SnugPaw. Unauthorized returns or items sent to an incorrect address may experience delays in processing.

3. How to Request a Return

To begin a return, email:

support@snugpaw.online

Please include:

Your full name
Order number
Email address used for the purchase
Item you wish to return
Reason for the return
Photos where relevant, particularly for damaged, defective, or incorrect products

Our customer support team will review your request and provide further instructions.

4. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@snugpaw.online.

Please provide your order number and clear photographs showing the issue when applicable. Once verified, we will work with you toward an appropriate solution, which may include a replacement or refund.

5. Refunds

Once an eligible return has been received and/or otherwise approved in accordance with our instructions, we will notify you regarding your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

Although we may process an approved refund promptly, your bank, credit card issuer, or payment provider may require additional time to post the funds to your account. Processing times are controlled by the applicable financial institution and are outside SnugPaw's control.

6. Order Cancellations

If you need to cancel or change an order, contact us at support@snugpaw.online as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, we may be unable to cancel or modify it. In that case, you may request a return after receiving the order in accordance with this policy.

7. Exchanges

If you need a different size or product, contact our customer support team. Depending on availability and the circumstances of your order, we will advise you of the available options.

8. Exceptions

We reserve the right to decline returns where there is reasonable evidence of fraud, abuse of our return policy, intentional product damage, or other conduct inconsistent with this policy.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.